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Privacy Policy

Privacy Policy for Emerald Virtual Interactions LLC

Effective Date: 3.27.25

1. Introduction

Emerald Virtual Call Center ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained through our virtual call center services.

2. Information We Collect

We collect and process the following types of information:

  • Personal Information: Name, contact details, address, and payment information.

  • Call Data: Call recordings, transcripts, and related metadata.

  • Technical Data: IP addresses, browser type, and device information.

3. How We Use Your Information

We use the collected information to:

  • Provide and improve our call center services.

  • Process payments and manage customer accounts.

  • Analyze call quality and improve customer experience.

  • Comply with legal and regulatory requirements.

4. Sharing of Information

We may share your information with:

  • Third-Party Service Providers: To assist in providing services such as payment processing, data storage, and technical support.

  • Legal Authorities: When required by law or to protect our legal rights.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Security Measures

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure storage systems.

7. Your Rights

Depending on applicable laws (such as GDPR or CCPA), you may have rights to:

  • Access, correct, or delete your personal information.

  • Object to the processing of your data.

  • Opt-out of certain data-sharing practices.

8. International Data Transfers

If data is transferred outside your country, we ensure appropriate safeguards are in place to protect your information.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the revised policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Thank you for choosing Emerald Virtual Interactions LLC.

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